Mark Matteson started his career as an HVAC technician in 1976. He is one of those rare professionals who can say he is publisher, speaker, consultant, podcaster and best selling author and mean it. He has attracted the biggest and most profitable HVAC contractors (six “Contractors of the Year”), distributors and manufacturers as well as such organizations like Microsoft, t-mobile, John Deere, Conoco-Phillips, Aflac, New York Mutual Life and many other Fortune 500 companies on three continents.
Mark’s presentations are always tailored to your objectives, content rich, interactive and fun. Using self-effacing humor, he pulls the audience into the learning, transferring soft skills that translate to higher profits, lower turnover and your team wanting more. Whether it’s an all day seminar, focused workshop or webinar, you will learn about the best practices of the finest contractors in the world. He has written five books and ten e-books. Your team receives copies of Mark’s books and ebooks as a surprise handout to sustain the momentum created!
Mark takes great pride in the fact he has flunked high school English.
1 Day Event
2+ Day Event
It’s About TIME
How to get twice as much done in half the time. Learn to do first things first, one thing at a time and finish what you start. What is the best and highest use of your time? Based on Mark’s new book of the same name.
How to Get More of the Right Things Less Time.
Learn to Do First Things First, One Thing at a Time and Finish What
What is the Best and Highest Use of Your Time?
On Habit and Comfort Zones
Values and Goals
The Self-Confidence Formula
On Words and Progress
Ten Ways to Improve Work-Life Balance
On Mentors and Goal Achievement
Seven Deadly Sins of Effective Communication
On Attitude and Gratitude
The 10 Commandments of Great Managers
Principles and natural laws are timeless. Just what are the ten habits of effective managers? Learn these simple (not easy) principles to transform your team’s effectiveness, morale and productivity.
Fall in Love with Your Work
Become a Lifelong Student
Get Great at Sales and Marketing
Know Thyself (and Others)
Set Big Hairy Audacious Goals
Track and Measure Everything Important
Reward Behavior You Want Repeated
Hire Hard, Train Easy
Become a Good Finder
Building Your Team
Sales Success Strategies
Just what do the very best sales professionals do? Learn the common denominators of sales success. How would you like to consistently enjoy a 75% close ratio and become the top producer in your company or region?
It Starts With Your Goals
Sales vs. Marketing
Qualifying the Prospect
A Choice of Yeses
Three Closes That Work
Service After the Sale
How to Enjoy a 75% Close Ratio
The Art of Referrals
Customer Service Excellence
The purpose of business is get and keep customers. Learn how to lower churn, deal with angry customers and keep more of the clients you have worked so hard to earn. What if you kept more of the business you have?
It Costs a Dollar to Keep a Customer ($7 to Get a New One)
Dealing With an Angry Customer
Going the Extra-Mile and Why
Teaching Your Techs to Generate Leads From the Field
Increase Sales Without Increasing Overhead
Everybody is In Sales
Best Practices of Great Service Companies
Creating a Customer Service Culture
Servant Leadership and Why It Matters
Presenting Like a Pro
Did you know the number one fear men have is public speaking? Learn how to bolster your confidence in front of group, tell a great story to make a point, use humor (the right kind) for effect and much more.
The Number One Fear Men and Women Have
Talk About What You Know and Love
Preparation and Planning
Change Your Voice, Change Your Life
Beginning and Ending With a Bang
How to Use Flip Chart, White Boards and Handouts
Engaging the Audience with Exercises
The Art of Stories (What’s Your Point?)
Using the Right Kind of Humor
The Art and Magic of Improv
Selling From the Stage
Freedom from Fear
Would you like to learn how to change? What do you need to learn to do to go from here to there? Learn how to become a goal achiever, stretch comfort zones and improve your attitude. Based on the international best selling book of the same name. This seminar will change your life both personally and professionally.
What is F.E.A.R.?
The Six Ghosts of Fear
Attitude Determines Altitude
Solitude, Silence and Serenity
Labor of Love
Helping is the Heart of Happiness
Time Takes Time
Wanting Worthwhile Work
Navigating the Rapids of Change
Team and Trust Building
Would you like to learn how To Build A Dynamic, Effective, Team and Raise Morale and Productivity Based On Trust And Enhanced Relationships? Soar with strengths. Focus on similarities instead of differences.
What Kind of Team Do You Want to Build?
The Chicken or the Pig?
Stop Gossip in It’s Tracks
Focus on The Similarities
Synergy and Solutions
Soar With Your Strengths
Delegate Your Weakness
T.E.A.M. = Together Everyone Achieves More
How to Get the Most From Meetings
The Greatest Managment Principle in the World?
Sharing the Credit and Profit
Freedom from FAT
What if your Technicians learned how to Generate New Business, Leads and Sales From the Field Without Increasing Overhead. Empower Your Techs to Soar! Give them the “Soft Skills” needed to dramatically increase sales and keep more of the business you have!
The Dangers of Fat—The Benefits of Fit
Middle Age is When Your Broad Mind and Narrow Waist Trade Places