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Mary Jean Anderson
Former Owner & President, Anderson Plumbing Heating and Air

*Virtual event duration may differ from what is outlined below. Typically, a 1-Day physical in-person event will equate to a 2-Day virtual event. If you are interested in a virtual event, please inquire on event duration.

TOPICS

  • Leadership & Company Planning
  • Customer Service & Dispatching

Founded in 1978, Anderson Plumbing, Heating & Air is ranked among the Top 1% and the #1 women-owned plumbing, heating, and air conditioning business in the country. Grounded in the promise that ‘Nobody wows clients like we do!’, the company has grown to more than 300 employees and $60,000,000 in annual revenue.

1 Day Event
2+ Day Event
Webinar
Keynote

Leverage a “WOW” Customer Service Experience to Unlock Growth and Increase Profits

Anderson Plumbing, Heating & Air is among the top 1% of HVAC and plumbing companies in the US – number one among women-owned companies. But how did it reach that level? How did it go from zero to $60 million in annual revenue? How did it achieve double-digit profitability? Exceptional customer service.

Join Mary Jean Anderson, former owner of Anderson Plumbing, Heating & Air, as she pulls back the curtain on exactly what steps she took to build Anderson Plumbing, Heating & Air’s service business into what it is today – one of the most successful in the country.

Tailored for HVAC contractors, business owners, and other industry professionals, this breakout will share strategies to drive growth and success by harnessing repeat business and ongoing referrals from your customers by embracing her simple philosophy: “Nobody wows clients like we do.”

In this session you’ll learn:

  • The service secrets of one of the industry’s most successful operators, with over 45 years’ experience in customer relations
  • A tailored roadmap to success that fits your business needs and challenges
  • Enhanced communication skills to build rapport with customers
  • Effective problem-solving techniques to handle difficult situations
  • How to boost customer satisfaction and loyalty
  • Keys to increasing team morale and performance