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Denise Swafford
Director of Education & Coaching

*Virtual event duration may differ from what is outlined below. Typically, a 1-Day physical in-person event will equate to a 2-Day virtual event. If you are interested in a virtual event, please inquire on event duration.

TOPICS

  • Sales Management, In-Home Sales & Mindset
  • Leadership & Company Planning
  • Accounting, Financials, Budgeting & KPIs
  • Pricing
  • Technician Communication & Selling
  • Service Management Operations
  • Customer Service & Dispatching

As Director of Education & Coaching at EGIA, Denise Swafford spearheads the strategy for the organization’s education and coaching programs through Contractor University and HVAC Distributor University. She leads EGIA’s internal coaching team and also serves as a featured educator and speaker, presenting workshops, webinars, and keynote sessions for contractors and other industry partners across North America.

1 Day Event
2+ Day Event
Webinar
Keynote

Little Hinges Swing Big Doors

What if the biggest improvements in your business didn’t require spending another dollar on marketing?

In the Little Hinges Swing Big Doors Masterclass, you’ll discover the three hidden operational “hinges” that can increase your business performance simply by optimizing the opportunities you already have. Using our Optimization Tool, you’ll learn practical, proven strategies to improve call conversion, increase average ticket value, and maximize every replacement opportunity through better processes, coaching, accountability, and execution.

This hands-on workshop provides actionable steps you can implement immediately to help your office staff, service technicians, and managers generate more revenue from your existing call volume—without spending a penny more in your marketing budget.

Small improvements in the right areas create extraordinary results, the key is knowing which hinges to adjust. This masterclass will show you exactly where to focus.